I can’t proceed from the headset check.
There may be several reasons why you cannot move past the headset check. First, inspect the electrodes. If you notice any scratches, cracks, or chips in the silver coating, the electrodes should be replaced, as this can affect signal quality. Ensure the headset is fitted correctly and that the electrodes have good contact with the scalp and skin by following the fitment guide carefully. Applying a small amount of water to the electrodes before starting the session can help improve the connection. A low battery can sometimes prevent the headset from passing the check. Try replacing the AAA battery. Once signal quality and battery levels are sufficient, the app should allow you to proceed to the next stage.
Related Articles
My headset won’t switch on.
The battery has likely run out, and it is time to replace it. Please follow the instructions for use or watch the video in the explore section of the app to learn how.
What cleaning/maintenance is required for the headset?
Minimal cleaning and maintenance are generally required. If you notice skin oils or residue, gently wipe the headset and/or sensors with a soft, slightly damp cloth. Do not use harsh cleaning agents or immerse the headset in water. Replace sensors if ...
My headset’s not showing up or connecting.
There can be several reasons why the headset does not appear or connect. First, check that the Bluetooth is turned on in your mobile device and that the app has been granted the required Bluetooth permissions. Next, confirm that the headset is ...
Where is the best place to do a training session?
You should train in a comfortable, quiet place where you can relax and will not be disturbed, such as on your sofa or in a supportive chair. Try not to sit too close to electrical equipment like air conditioners or large appliances, because their ...
Does the headset double as a set of headphones?
The Alevia headset may look like a pair of headphones, but it does not function as one. It has open vents in the earcups so that everyday sounds can pass through normally and your hearing is not blocked. The Alevia headset is a medical device ...