My headset won’t switch on.

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• I can’t proceed from the headset check.

  There may be several reasons why you cannot move past the headset check. First, inspect the electrodes. If you notice any scratches, cracks, or chips in the silver coating, the electrodes should be replaced, as this can affect signal quality. Ensure ...

• What cleaning/maintenance is required for the headset?

  Minimal cleaning and maintenance are generally required. If you notice skin oils or residue, gently wipe the headset and/or sensors with a soft, slightly damp cloth. Do not use harsh cleaning agents or immerse the headset in water. Replace sensors if ...

• My headset’s not showing up or connecting.

  There can be several reasons why the headset does not appear or connect. First, check that the Bluetooth is turned on in your mobile device and that the app has been granted the required Bluetooth permissions. Next, confirm that the headset is ...

• Does the headset double as a set of headphones?

  The Alevia headset may look like a pair of headphones, but it does not function as one. It has open vents in the earcups so that everyday sounds can pass through normally and your hearing is not blocked. The Alevia headset is a medical device ...

• What is the size (storage requirement) of the Alevia app?

  The storage requirements and other technical information relating to the app can be seen on Google Play or the App Store for Android and iOS, respectively. The size of the app will vary over time as it is continuously updated with new features and ...