What is the size (storage requirement) of the Alevia app?

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• Do I need to download an app?

  Yes, the Alevia app is available on both Google's "Play Store" and Apple's "App Store". Availability will depend on the region you are in and whether Alevia is currently registered in your market. You can find the app by searching with the terms ...

• What battery does Alevia use?

  The Alevia headset uses a single AAA battery. Any kind of AAA battery should work so long as it meets the typical AAA voltage rating of 1.5V (use time will vary depending on the quality). We suggest you use a long lasting battery and not rechargeable ...

• My headset’s not showing up or connecting.

  There can be several reasons why the headset does not appear or connect. First, check that the Bluetooth is turned on in your mobile device and that the app has been granted the required Bluetooth permissions. Next, confirm that the headset is ...

• Does the app remind me if I have not completed a session? If so, how often are they?

  Yes. If you have allowed the notification permission on Android or iOS, the app sends reminders based on inactivity (logging into the app). The reminder notifications are sent at 3, 7, and 14 days of inactivity. You can disable reminders in your ...

• If I use Alevia offline, how long does it take for the data to sync once I am back online?

  Once you reconnect to the internet, syncing typically begins automatically after login. Data usually syncs to the app within minutes, depending on connection quality and how many sessions were performed offline. We recommend training online when ...